الرسالة

Returns and Refunds

Every Al-Resalah artwork is created and packed with care. We hope you love your purchase, but if something is not right, please review the policy below.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Customised and Personalised Artwork

Because customised and personalised pieces are created specifically for each customer, they cannot normally be returned, exchanged or refunded due to a change of mind.

Additional non-returnable items:

However, we will provide an appropriate solution if:

• The artwork arrives damaged.
• The completed artwork differs materially from the approved design.
• The wording, size or colour differs from the details confirmed in the order because of an error made by Al-Resalah.
• The product is defective or does not conform to the agreed specifications.

Nothing in this policy limits rights provided under applicable consumer-protection law.

• قسائم هدايا
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Return Delivery Costs

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been accepted.

Approved refunds will be issued to the original payment method within 7–14 business days. Processing times may vary depending on the bank or payment provider.

If a returned item is used, damaged, incomplete or not in its original condition, the refund may be reduced or refused, except where the return concerns an existing defect or another right protected by law.

Customers are responsible for return delivery costs when returning an eligible item because of a change of mind.

If the artwork is damaged, defective or incorrect because of an error by Al-Resalah, we will arrange or cover the reasonable return-delivery cost.

Original delivery charges are not normally refundable unless the order was damaged, defective or incorrect.

Then contact your credit card company, it may take some time before your refund is officially posted.

Order Cancellations

You may request a cancellation within 24 hours of placing your order, provided production or customisation has not started.

Once work has begun on a customised or made-to-order piece, cancellation may not be possible. Contact us as soon as possible if you need to make a change.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Handmade Variations

Every Al-Resalah artwork is individually handcrafted. Small differences in stitching, brushwork, positioning, texture or colour may occur.These natural variations are part of the handmade character of the artwork and are not considered defects. Screen settings and lighting may also cause colours to appear slightly different in photographs.

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Questions?

If you have any questions about your order or this policy, please contact us before making a return. We will be happy to assist you.

Approved exchanges depend on product availability. If the requested replacement is unavailable, we may offer an alternative product, store credit or a refund.

الهدايا

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

How to Request a Return

Contact Al-Resalah through our تواصل معنا page and include your order number and reason for the request.

Please wait for confirmation and return instructions before sending the artwork. Returns sent without approval may be delayed or refused.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.