الرسالة

الشحن والتوصيل

Shipping and Delivery

At Al-Resalah, every artwork is carefully prepared and packaged to help it arrive safely and in beautiful condition. This page explains our order-processing, delivery and tracking procedures.

Delivery Areas

Delivery Charges

Delivery charges are calculated according to [location/order value/selected delivery option].

Fawran and Cash on Delivery

Al-Resalah currently accepts:

  • Fawran bank transfer
  • Cash on Delivery

For Fawran orders, preparation may begin only after the payment has been received and verified.

For Cash on Delivery orders, the customer should ensure that someone is available at the delivery address to receive the order and complete payment.

Direct Gift Delivery

Where available, an order may be delivered directly to the gift recipient.

Customers should provide:

  • The recipient’s full name
  • Correct mobile number
  • Complete delivery address
  • Gift message

Missed or Unsuccessful Delivery

If delivery cannot be completed because:

  • The recipient is unavailable
  • The telephone number is incorrect or unanswered
  • The address is incomplete or inaccurate
  • Access to the location is restricted
  • The recipient refuses the delivery

We will attempt to contact the customer or recipient to arrange another delivery.

A further delivery charge may apply when a second delivery attempt is required due to incorrect information or recipient unavailability.

Changes to the Delivery Address

Contact us as soon as possible if you need to change the delivery address.

The applicable charge will be shown at checkout or confirmed before the order is dispatched.

  • Standard Qatar delivery: QAR 50
  • Free delivery: Available on orders above QAR 250, if applicable.
  • Additional charges may apply to urgent, remote-location or repeated-delivery requests.

Order Tracking

Customers may receive updates as their order moves through the following stages:

  • Order Placed
  • Preparing Your Resalah
  • Ready for Delivery
  • Out for Delivery
  • Delivered

Order updates may be sent through email, the customer account, WhatsApp or another available communication channel.

Al-Resalah currently delivers within Qatar.

Customers must provide a complete and accurate delivery address, including:

  • Recipient’s full name
  • Mobile number
  • Area
  • Zone number
  • Street number
  • Building or villa number
  • Apartment number, where applicable
  • Any helpful delivery instructions

Please check all delivery information before confirming your order.

Preparation Time

Our products are hand-embroidered and may require preparation before delivery.

Ready Designs

Ready or available designs are usually prepared within 7-10 business days.

Customized Designs

Personalized and made-to-order artwork usually requires [insert number] business days or weeks, depending on:

  • The selected design
  • Artwork size
  • Embroidery details
  • Colour customisation
  • Framing requirements
  • Order quantity

The estimated preparation time will be confirmed after reviewing the customization details.

Preparation time is separate from delivery time.

Delivery Time

Once the order is ready, delivery within Qatar usually takes [insert number] business days.

Delivery estimates begin after:

  • The order has been confirmed
  • The required customization details have been received
  • Fawran payment has been verified, where applicable
  • The artwork has been completed and prepared for dispatch

Delivery times are estimates and may be affected by public holidays, peak seasons, weather, traffic, address issues or other circumstances outside our reasonable control.