Privacy Policy

Last updated: [DD Month YYYY]

Al-Resalah respects your privacy and is committed to handling your personal information responsibly and securely. This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you when you visit our website, create an account, place an order or communicate with us.

This policy applies to information collected through [www.alresalah.store], our customer-support channels and other services linked to this Privacy Policy.

1. Information We Collect

Depending on how you interact with Al-Resalah, we may collect the following information:

Personal and contact information

• Full name
• Email address
• Telephone or WhatsApp number
• Billing and delivery address
• Account login information
• Comply with applicable legal and regulatory requirements

Order and customization information

• Products ordered
• Selected sizes, colours and framing options
• Personalized messages, verses or design instructions
• Images or reference files uploaded for customized orders
• Gift messages and recipient details
• Delivery instructions
• Order history and status
• Communications relating to your order

Please upload only files and information that you have the right to use and share.

Payment information

Al-Resalah currently accepts payment through:

• Fawran bank transfer
• Cash on Delivery

For Fawran payments, we may collect a payment confirmation, transaction reference or proof of transfer. We do not currently collect or store credit-card or debit-card details through the website.

Please avoid sending unnecessary banking information through WhatsApp, email, the chatbot or website forms.

Communication information

We may collect information when you:

• Contact us through email, WhatsApp or a website form
• Use the AI chatbot
• Ask a product or delivery question
• Submit feedback, a review or a complaint
• Subscribe to marketing communications
• Interact with Al-Resalah through social media

Chatbot conversations may be stored or reviewed to answer enquiries, improve the service and identify inaccurate responses. Please do not enter sensitive personal or financial information into the chatbot.

Technical information

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser and device type
• Pages visited
• Date and time of access
• Referring website
• Language preference
• Cookie and website-interaction data

2. How We Use Your Information

We may use your personal information to:

• Create and manage your customer account
• Process and confirm orders
• Prepare customized artwork
• Verify Fawran payments
• Arrange delivery
• Send order confirmations and status updates
• Respond to questions, complaints and support requests
• Personalize communications using your name and order number
• Provide chatbot and customer-support services
• Improve the website, products and customer experience
• Maintain transaction and business records
• Prevent fraud, misuse or security incidents
• Comply with applicable legal and regulatory requirements
• Send marketing communications when you have agreed to receive them

We will not use your information for a purpose that is materially different from the purpose for which it was collected without providing appropriate notice or obtaining consent where required.

3. Marketing Communications

We may send newsletters, product updates, new-collection announcements and promotional messages only where we have an appropriate basis to do so.

You can withdraw your marketing consent at any time by:

• Selecting the unsubscribe link in an email
• Contacting us at [privacy or customer-service email]
• Messaging us through [official WhatsApp number]

Withdrawing from marketing will not stop essential communications relating to an existing order, payment, delivery or customer-service request.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning
• Remember language and account preferences
• Maintain the shopping cart
• Improve website performance
• Understand how visitors use the website
• Support relevant marketing activities

You can manage cookies through your browser settings. Disabling essential cookies may affect the shopping cart, account login or other website functions.

Where required, we will ask for consent before placing non-essential cookies.

5. How We Share Information

We may share limited personal information with service providers that help us operate the business, including:

• Website-hosting and technical-support providers
• WordPress and WooCommerce service providers
• Email and newsletter providers
• Chatbot and customer-support tools
• Delivery providers
• Analytics and website-performance services
• Professional advisers or authorities where legally required

6. International Data Processing

Some website, hosting, email, chatbot or analytics providers may process or store information outside Qatar. Where this occurs, we will take reasonable steps to use reputable providers and appropriate safeguards for the information being processed.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete and deliver orders
• Provide customer support
• Maintain transaction and accounting records
• Resolve complaints or disputes
• Meet legal and regulatory requirements
• Protect the security and integrity of the website

Customized design files may be retained for order completion, quality control, repeat-order support or record-keeping. You may contact us if you want to ask how long a specific file or category of information will be retained.

When information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it.

8. Data Security

We use reasonable administrative and technical measures to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

However, no website, electronic communication or storage system can guarantee complete security. Customers should protect their account credentials and contact us immediately if they suspect unauthorized account activity.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you
• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Request deletion of information where legally permitted
• Object to or restrict certain uses of your information
• Withdraw consent where processing depends on consent
• Unsubscribe from marketing communications
• Raise a question or complaint about how we handle your information

To make a request, contact us using the details below. We may need to verify your identity before completing the request.

Some information may need to be retained where required for order records, legal obligations, fraud prevention or dispute resolution.

10. Children’s Privacy

Our website is not intended for children to use independently. Customers placing orders must be legally capable of entering into a purchase agreement or use the website with the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided information to us improperly, please contact us.

11. External Links

The website may contain links to social-media platforms, payment information, delivery services or other external websites. Their privacy practices operate independently from Al-Resalah.

We encourage customers to review the privacy policies of external websites before providing personal information.

12. Contact Us

If you have questions, concerns or requests about this Privacy Policy or the way we handle personal information, please contact us:

Business name: [Al-Resalah]
Email: [privacy or customer-service email]
WhatsApp: [official WhatsApp number]
Address: [business address, Qatar]

We aim to respond to privacy-related requests within a reasonable period. Response times may depend on the nature and complexity of the request.

13. Changes to This Policy

We may update this Privacy Policy when our website, services, legal responsibilities or data-processing practices change.

The updated version will appear on this page with a revised “Last updated” date. Material changes may also be communicated through the website or other appropriate channels.