Terms and Conditions
Last updated: 28 September 2026
Welcome to Al-Resalah. These Terms and Conditions govern your use of www.alresalah.store and any purchase made through our website.
By accessing the website, creating an account or placing an order, you agree to these Terms and Conditions. Please read them carefully before completing a purchase.
1. About Al-Resalah
Al-Resalah offers hand-embroidered Arabic calligraphy artwork, including ready designs, Qur’anic verses, Arabic expressions, personalized artwork, gifts and quantity orders.
Business name: Al-Resalah
Business address: [insert registered address, if applicable]
Email: [insert business email]
WhatsApp: [insert official number]
2. Website Use
You may use this website only for lawful personal or commercial purchasing purposes.
You must not:
- Use the website fraudulently
- Attempt to gain unauthorized access to the website or customer accounts
- Introduce viruses, malicious code or harmful material
- Copy or commercially exploit website content without permission
- Provide false account, payment or delivery information
- Upload content that infringes another person’s right.
We may restrict access or cancel an account where we reasonably suspect fraud, abuse, security risks or unlawful activity.
3. Product Information
We aim to present product descriptions, images, dimensions, prices, colours and customization options accurately.
However:
- Screen settings may affect how colours appear
- Handmade embroidery may contain small natural variations
- Decorative details and thread placement may vary slightly
- Product images may not show the exact physical scale
- Frames and materials may vary where clearly disclosed
These natural handmade differences do not necessarily constitute defects.
4. Handmade Products
Each Al-Resalah piece is handcrafted. Small variations between products may occur and form part of the character of handmade work.
Variations may include minor differences in:
- Stitch placement
- Thread shade
- Embroidery texture
- Decorative details
- Fabric appearance
- Positioning within the frame
Significant errors, damage or failure to match the confirmed order will be addressed in accordance with our Returns and Refunds Policy and applicable consumer law.
5. Orders
Placing an order constitutes an offer to purchase the selected product.
An automated order confirmation acknowledges that we received the order. It does not necessarily mean that we have accepted or started producing it.
We may contact you to confirm:
- Product availability
- Payment
- Arabic wording or spelling
- Customization choices
- Uploaded reference materials
- Price adjustments
- Preparation time
- Delivery requirements
6. Right to Refuse or Cancel an Order
We may refuse or cancel an order where:
- A product is unavailable
- The price or product information contains an obvious error
- Payment cannot be verified
- Required customization details are incomplete
- The requested wording or design is unlawful or inappropriate
- The customer does not have permission to use uploaded material
- Delivery cannot reasonably be completed
- We reasonably suspect fraud or misuse
7. Customer-Provided Content
When uploading an image, design, phrase or other material, you confirm that:
- You own it or have permission to use it
- It does not infringe copyright, trademark or privacy rights
- It is not unlawful, offensive or misleading
- Al-Resalah may use it to create and fulfill your order
You remain responsible for any material you provide.
We may refuse content that creates legal, ethical, religious or production concerns.