Are Al Resalah artworks handmade?
Yes. Our pieces are carefully handcrafted using techniques such as hand embroidery and hand-painted Arabic calligraphy. Because each artwork is made by hand, slight variations may occur, making every piece unique.
What do the Arabic words mean?
Each product page includes the Arabic wording, its English translation and its source or meaning. Qur’anic verses are identified with their Surah and verse number. Some designs may feature personal supplications inspired by Qur’anic wording; these will be clearly described.
Do you verify the Arabic text?
Yes. We carefully review the Arabic wording, translation and source before completing an artwork. Customers are also shown the final wording for approval when placing a customised order.
Can I customise an artwork?
Yes. Selected designs can be customised by size, colour palette, thread colour, framing style or wording. Customisation options depend on the design. Please contact us before ordering to discuss your request.
Can I request a completely new design?
Yes. You can use our Create service to request a personalised artwork based on a meaningful verse, supplication, name or message. We will discuss the wording, design, colours, size and price with you before beginning.
How long does an order take?
Ready-made products are normally prepared within [insert number] business days. Custom and made-to-order pieces may require [insert number] weeks, depending on the size and complexity of the design.
Do you deliver across Qatar?
Yes. We deliver throughout Qatar. Delivery charges and estimated arrival times are shown during checkout or confirmed when your order is placed.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation by email or WhatsApp containing the available delivery or tracking information.
Can I send an artwork directly as a gift?
Yes. You may enter the recipient’s delivery details during checkout. You can also include a personalised message, and selected gift-wrapping options may be available.
Can I return or exchange an artwork?
Ready-made products may be returned or exchanged within [insert number] days, provided they are unused and returned in their original condition and packaging. Customised and personalised artworks cannot normally be returned unless they arrive damaged or contain an error made by us.
What should I do if my order arrives damaged?
Please contact us within 5 hours of delivery and provide your order number, photographs of the damaged artwork and photographs of the packaging. We will review the issue and arrange an appropriate solution.
How should I care for my artwork?
Keep your artwork away from moisture, excessive heat and prolonged direct sunlight. Dust it gently using a clean, dry cloth. Do not apply water or cleaning products directly to embroidered or painted surfaces.
How can I contact Al Resalah?
You can reach us through our Contact Us page, email, WhatsApp or social-media channels. Please include your order number when contacting us about an existing purchase.